Help and Information

ALDX trips are put together using the "dynamic packaging" principle. They combine the cheapest flight available at the time of booking with attractive hotel offers. ALDX vacations are designed for travelers who are set on their plans, as changes to the booking are not permitted (separate travel and payment terms apply). An “X” booking is a firm, immediate reservation.

On our website, you’re already booking at the best price available today! Please note that surcharges and discounts (for example, on flights) are entered directly by the service provider and may change several times a day. Price is determined by supply and demand. Early-bird discounts and other special offers are always included in the displayed travel price. A quick tip for you: When checking availability for your Aldiana vacation on this website, always click “Check Trip Overview” and “Book Now.” This ensures that the price and availability are verified once more.

Insurance Our insurance provider is HanseMerkur Flex Packages By adding a Flex Package, you can rebook or cancel free of charge up to 15 days or 29 days before arrival. The Flex Package can be added directly during the online booking process. ALDX bookings are excluded.

You can find all entry and safety information on the Federal Foreign Office’s website. Please note that this information is subject to change at any time. We have compiled additional important entry requirements for the destination countries Tunisia, Tanzania, and Egypt here.

The right flight, the right transfer, the right hotel room—when you travel with a disability, there are many things to keep in mind. We want to help you enjoy a wonderful club vacation despite your special needs and would be happy to advise you! Before booking, please contact us with all the important details (e.g., wheelchair, assistance getting on/off the bus, etc.) via email at onlinebuchung@aldiana.com or call us at 023497481609. We look forward to seeing you!

Dogs are welcome at our Aldiana Club Ampflwang! You can find all the information you need about vacationing with your dog on the Aldiana Club Ampflwang website.

Our Service Center will be happy to assist you with your booking. You can reserve your Aldiana trip by emailing or calling our team at the Service Center, or at a travel agency of your choice. Do you have a special request or a specific inquiry? Contact us at the Service Center and we’ll do our best to accommodate your needs. For group bookings of 10 or more full-paying guests, our team in the Group Department will assist you. Please use the following email address: gruppen@aldiana.com

You can place an option up to 30 days before your departure date, and it must be reserved as an "option booking." Bookings under the XALD brand are excluded. During the option period, we give you 3 days to make your decision. After the option period, the booking automatically becomes a binding reservation. If you would like to place an option, please contact your travel agency or our service center at: Email: online@aldiana.com or Phone: +49 234 9748 16 09

To make changes to your booking, please contact your travel agency or our service center. If you booked your trip directly through Aldiana Online or via our service hotline, our service center will be happy to assist you.

When you book a package tour through the tour operator Aldiana, your checked baggage is always included. You can find detailed information on your travel confirmation/invoice. The regulations of the respective airline apply to your carry-on baggage. Please book any special baggage directly through the airline. For special baggage transfer from the airport to the resort, please contact your booking agent or our service center so we can reserve this service for you.

Seat reservations for Lufthansa Charter and Eurowings Discover flights are now available for booking on Aldiana package tours. In partnership with Lufthansa, we now offer our travelers the option to reserve standard seats free of charge on the myholidayextras.lh.com portal. If seats are available for reservation through the portal, a corresponding note and the link will be included on the invoice/confirmation. This service is available to you for most Lufthansa and Eurowings Discover package tours. You can access the portal using your 6-digit airline booking code.

ALDX Bookings For bookings with dynamic flights (X-ALD, ALDX) on TUI Fly, online check-in is free of charge. A fee applies for check-in at the airport. Booking special services and using online check-in with airlines allow you to customize your travel experience (in some cases for a fee). These include options such as seat selection, extra baggage, in-flight meals, or priority boarding. You can add these services via the airline’s website. Please contact your travel agency or online travel agency to inquire about the specific booking process. You can find all the information here.

Aldiana has partnered with Deutsche Bahn and appears to offer Rail & Fly tickets. Rail & Fly ticket included! NEW: Local transit now included. Important: Activate your ticket online BEFORE your trip at https://dertouristik.bahnanreise.de using the code from your travel documents. Valid +/- 1 day before or after your trip. Instructions are on the voucher. First class: +€65 per person via the Service Center. It doesn’t get any more convenient than this!

Free for guests who have booked a charter flight through the tour operator Aldiana. Participating airports: Berlin, Cologne, Düsseldorf, Frankfurt, Hamburg, Munich, and Nuremberg. CONDOR PRIORITY PACKAGE Priority Check-in: Check in at the Premium Economy or Business Class counter to avoid wait times. Priority Security Check: Fast security screening through the Priority Lane. Priority Boarding: Group 1 for boarding. This gives you plenty of time and space to stow your luggage on board. Priority Baggage: Upon arrival, your bags will be among the first to roll off the baggage carousel. Also valid on Marabu flights. SUNPRIORITY PACKAGE Always one step ahead, even on SunExpress flights to Antalya. • Priority baggage check-in • Priority boarding • Faster baggage claim TUIFLY SERVICE UPGRADE More services for Aldiana guests, even on TUIfly • 20 kg baggage allowance • Complimentary snack